Can AccorHotels teach your business a lesson?

AccorHotels UK as well as Ireland features the facility for visitors to communicate with resort staff using WhatsApp. Rather of being obliged in order to use the phone within their room to contact reception or other hotel amenities or services, they may now simply send the message via WhatsApp Messenger. The service sees visitors given a dedicated cellular phone number with their space key card on introduction. A member of staff screens requests which they can immediately respond to, whether with regard to room service where offered, housekeeping, or perhaps a restaurant reservation.

Because guests use their own own mobile phones to message the hotel, they can make requests wherever they may be in or out of the hotel, before, during or after their stay. The service is at this time obtainable in around ninety per cent from the group’s hotels which are run from the particular mobile operating program introduced this past year, plus will also become rolled away additional at selected resorts in the profile. In the resorts where it has been first trialled this offers produced good feedback from visitors, for WhatsApp is progressively important method associated with communication. Among the world’s most popular messages apps, WhatsApp provides over a few billion users globally.

Thomas Dubaere, main operating officer associated with AccorHotels northern European countries, commented: “Guests wish to communicate using the particular methods these men and women are most acquainted with. “The usage of WhatsApp provides increased exponentially in the last few years plus is a system the majority associated with our guests inform us they really feel very comfortable making use of, so enabling these to employ it in order to order space support or ask reception a question will be a logical stage to ensuring they have got the best feasible experience within the resorts. ”

The change marks the most recent phase in AccorHotels’ introduction associated with mobile technology to raise the guest and employee encounter. In 2017 it commenced to run the ibis UK network from cellular devices, with employees inviting and helping guests since well as managing their particular schedules from an iphone software on their smartphones.

This particular gives staff more period to assist guests as well as enabled ibis to remove traditional reception desks entirely. AccorHotels also recently applied digital technology that permits guests to order foods and drink, process transaction and be sent invoices through the same platform through their smartphones.

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